Shipping Policy
Version: 1.0
Effective Date: July 12, 2026
Last Updated: July 12, 2026
As a curated multi-brand marketplace, products may be shipped by MakeMeMine, a participating brand, or an approved fulfilment partner depending on the product and destination.
This Policy forms part of our Terms of Service.
1. Shipping Destinations
MakeMeMine ships to selected countries and regions. Available destinations may change as the marketplace expands and may vary by brand or product. Availability will be shown during checkout.
2. Processing Time
Processing begins after successful payment authorization and may vary because of brand operations, availability, order volume, holidays, inventory verification, or quality control.
Displayed processing times are estimates unless expressly stated otherwise.
3. Delivery Estimates
Delivery estimates are based on information available at purchase and are not guaranteed unless expressly stated.
Delivery may be affected by carrier delays, customs inspections, severe weather, holidays, natural disasters, labour disputes, transportation disruption, or government action.
4. Shipping Costs
Charges are calculated during checkout based on destination, product weight, parcel dimensions, shipping method, participating brand, and promotions.
5. Tracking
Where available, tracking details will be provided after dispatch. Tracking availability and update frequency depend on the carrier and destination.
6. International Orders
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or local handling charges.
Unless checkout states otherwise, these charges are the customer's responsibility. Customs processing may delay delivery.
7. Incorrect Shipping Information
Customers must provide accurate shipping details. MakeMeMine is not responsible for delays, failed delivery, or added costs caused by incorrect or incomplete addresses, subject to applicable law.
Contact Customer Support immediately if a correction is needed. Changes cannot be guaranteed after processing begins.
8. Lost or Delayed Shipments
If a shipment appears delayed or lost, contact Customer Support. We may contact the carrier, investigate status, coordinate with a brand, or request information.
Refunds or replacements are handled under the Refund Policy and applicable law.
9. Damaged Deliveries
If a parcel arrives visibly damaged, photograph the package and product, retain packaging where possible, and contact Customer Support promptly.
10. Multiple Shipments
Products from different brands may arrive separately with different processing times, tracking numbers, and delivery dates.
11. Failed Deliveries
If delivery fails because of customer unavailability, refusal, unpaid customs charges, incorrect information, or repeated attempts, the shipment may be returned to the sender.
Additional shipping charges may apply to reshipment unless law provides otherwise.
12. Marketplace Fulfilment
Fulfilment responsibilities may differ between participating brands. Customers may continue to contact MakeMeMine Customer Support regardless of who fulfils an order.
13. Restrictions
Products may be unavailable in some destinations because of law, carrier rules, product regulations, customs requirements, or brand limitations.
14. Consumer Rights
Nothing in this Policy limits mandatory consumer rights.
Contact
Customer Support: support@makememine.com